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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish communication protocols with client
   • Apply brokerage service guidelines to determine level of client contact required
   • Formalise communications where interests of broker and client need to be protected
   • Focus communications on ongoing review of client requirements
   • Establish regular communications within guidelines based on client needs
2. Gather and review client information
   • Identify categories of information relevant to broking services provided
   • Monitor business environment to identify need to amend information services
   • Establish methods to select and filter information in efficient manner
   • Determine, gather and review information relevant to client
3. Establish loss reporting program
   • Determine content and format of information required to analyse and report loss
   • Assign responsibility for establishing and maintaining loss reporting program so that accurate, comprehensive and reliable records are maintained
   • Record loss information accurately and without delay in established format
4. Determine suitable action on loss reports
   • Assess loss reports in relation to client program to ensure all insured losses are identified
   • Refer insured losses to insurers within policy requirements
5. Identify loss trends
   • Undertake analysis of loss information using valid and reliable statistical techniques
   • Apply standard industry procedures to review loss trend information for client impact
6. Formulate and recommend loss control program
   • Identify significance of analysis for client program so areas of effective loss control measures can be specified
   • Identify options to reduce incidence and frequency of loss to protect client interests
   • Document client loss control programs clearly with reasons for recommendations made

Performance Evidence

Evidence of the ability to:

assess and record current and new risks to the portfolio by applying a systematic, methodological approach to monitoring situations in the context of product market developments and industry trends

comply with broking and communication protocols and practices

analyse loss experience of client and make recommendations for appropriate action to cover identified losses

analyse data relating to loss incidents to determine loss trends and make recommendations to improve loss controls

develop a service level agreement (SLA) suitable for broking clients requiring loss control programs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the analysis and evaluation process used to identify potential changes to client portfolios

provide a detailed analysis of loss control techniques applied to managing client risks

outline the application of insurance survey requirements to monitor the requirements of clients with potential risk changes, including those relating to workplace safety

explain approach to analysing policy wordings in relation to client losses

evaluate the impact of industry or company compliance requirements on dealing with client losses

outline company policy, procedures and authorities that are applied in loss analysis and reporting.

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